Dear Bernie & Phyl,
I must relate the most pleasant experience I've had in a long time. I purchased a rocker/recliner over the weekend and found I had made in error in selecting the fabric.
I called the Saugus store this morning and after speaking to Bart, the problem was rectified quickly. I went to the store this afternoon and Bart took care of the matter immediately and efficiently. You are to be commended for putting such a thoughtful and efficient person in charge of your store. He certainly is
a benefit to your company.
I have no qualms in recommending your store and especially to deal with this fine gentleman if possible. Thank you again for seeing the true potential in this man, it is a reflection of your caring for the people you serve.
Respectfully,
Phyllis F.
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